Dis-Chem Pharmacies in Mooirivier Junction is looking for a Clinic Receptionist to join their team.
The main job will be to help patients by phone and in person. This role will involve organizing appointments and managing paperwork to help the clinic run smoothly and support the delivery of good patient care.
Minimum Requirements:
Essential:
Grade 12 / Matric
Job Description:
-Register patients according to set standards.
-Help patients fill out necessary medical forms, including medical insurance details.
–Keep track of and maintain clinical equipment, stationery, and medications.
-Inform patients about clinic procedures and manage their records.
-Open new patient files following standard procedures.
–Make sure patient information is accurate.
–Process medical aid payments.
–Help patients move through their appointments as planned.
–Obtain medical reports when needed.
–Keep the reception area clean and well–maintained to protect patient privacy and confidentiality.
–Answer all incoming calls within a reasonable time as per Dis-Chem standards.
–Use proper phone manners when speaking with patients.
–Give clear and correct information to callers about their questions, requests, or concerns.
-Record caller details on all calls that come through three times and email the relevant staff.
-Make sure you get the right message from callers and repeat it back to confirm.
–Pay special attention when taking down caller contact details and repeat them back for confirmation.
–Ask callers enough questions to make sure the right message is passed on.
Make sure all messages or calls are directed to the correct person at all times.
–Help walk-in guests reach the right staff for meetings or deliveries.
–Provide customers with area codes, work phone numbers, and other relevant information when asked.
–Ensure that customers, guests, and callers get timely and relevant feedback for their queries.
–Help patients in need by responding to emergencies.
-Advise and assist patients with medical aid authorization processes.
–Follow up with patients on any requested feedback.
Competencies
Essential:
Ability to work under pressure
Meet deadlines
Follow and give both oral and written instructions
Advantageous:
N/A
Special conditions of employment:
Must be a South African citizen
Work mostly at a desk
Must have MIE, a clean criminal record, and a clear credit history
Must have a driver’s license and/or reliable personal transport
Remuneration and benefits:
Salary based on market standards
HOW TO APPLY
Please note that if you are not contacted within 2 weeks after the closing date, your application is considered unsuccessful.
If you meet the above requirements and are looking for a challenging and rewarding opportunity in the pharmacy industry, we encourage you to apply for the position of Clinic Receptionist with our organization.
I would like to work this kind of a job.