We are recruiting a Senior Workplace Manager for one of our clients in the technology sector to join the team located across 2+ countries in the Middle East and to be located in the client office in Egypt (Cairo). Reporting to the MEA Regional Operations Leader, the successful candidate will be responsible for overseeing all operational and financial activities associated with running the account in 2+ countries (Middle East). The role will ensure operational proficiency in managing sites and the account across various countries delivering a full range of FM services: soft and hard services, assignments, optional services, energy & sustainability, and projects.
Key Accountabilities:
Commercially astute to oversee all financial activities associated with running a $1M account.
Be responsible for the P&L performance and all associated cost controls for the account.
Ensure the planning arrangements are in line with forecast/s and profit targets.
Be responsible for the generation of cross-selling business of other lines of CBRE business.
Able to challenge and improve all aspects of cost and performance of the business.
Demonstrate strategic planning ability and ability to implement strategic initiatives at a local level.
Ongoing development of the relationship with client, stakeholders, and their teams to ensure a full understanding of the client’s needs, through effective relationship management.
Ensure that stakeholder engagement is documented in the appropriate platform as required.
Represent the client as needed in discussions with landlords, external agencies, or authorities.
Utilize strong communication skills, establishing proactive communication, reporting, and working style in line with client requirements.
Identify growth and innovation opportunities and realize these.
Ownership and ongoing development of the account financial/commercial plan
Enabling supply chain consistency within the operating region
Adopt a “one team approach” by integrating supply partner management in each location.
Maintain open, professional relationships with the client’s supply partners.
Demonstrate excellent influencing techniques at a senior level.
Be a strong negotiator and demonstrate excellent networking skills.
Drafting optional service agreements for respective countries
Create a customer responsive culture providing solutions.
Customer facing and presentation skills essential.
To provide best practice along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
Ensure QHSE protocols and procedures are always followed by the teams.
Manage and implement account strategic transformation plan.
Represent account and within local regional division!
Experience and Qualifications Required:
Previous operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients across multiple countries and managing multiple services.
Proven leader of people, business, and operations who motivates teams to effectively deliver operational targets.
Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, and demonstrate organizational and leadership skills.
Hands-on general management experience in delivering services and profitability in an FM arena, responsible for 10 – 20 staff and has been responsible for P&L circa $1-2m.
A good understanding of contracts and negotiations with strong organization and communication skills
Able to solve advanced problems and effectively deal with a variety of options in complex situations.
Highly customer-focused, with good Customer Relationship Management experience.
Combination of a bachelor’s degree in engineering, business, real estate, and/or operational experience in facilities management.
Regional Experience in FM industry.
A master’s degree is also desirable.
Skilled communicator in large groups and one-on-one
Strong leadership and management experience in Facilities Management related business within the Region
Flexibility to travel according to needs.
Language: Arabic, English (Verbal and written communication is mandatory) & Turkish (Verbal Communication)