Call Center Agent Job -Apply Now Online

Job Ref no : cidb CCA012
Job Type: Permanent
Salary: Market Related
Closing Date: 14 May 2024.

Description:

Call Centre Coordination: To answer calls within an effective time period.

Coordinating the daily running of the call centre.
Ensuring that all relevant communications, records and data are updated and recorded.
Daily, weekly and monthly targets of calls are met.

Query Handling

Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
Promote goodwill and a positive image of the company.
Positive Customer Feedback.
Acceptable query resolution targets and turnaround times.

Equipment Maintenance:

Exercise due care of call centre equipment.
Report damages, loss, and theft of equipment.

minimum Requirements:

National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.

Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.

How to Apply

Click here to apply for Call Center Agent

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