Overall motive of the job: The position of a income administrator is to deal with incoming purchaser enquiries and helping the income pressure with each day income administration things to do and loading of job playing cards on the Installation portal for technicians. Also, to aid consumers with Certificates and Login small print when required.
Duties & Responsibilities:
Processing a excessive quantity of income orders and making sure right taking pictures in the system
Check expenditures and make certain contracts are up to date
Supporting the income pressure with regularly occurring operations to assist attain the team’s objectives
Taking smartphone calls from customers
Communicate internally vital comments from customers.
Assist with regularly occurring administration responsibilities for income staff
Dealing with and responding to excessive volumes of emails
Deliver a complete provider to enquiring clients both at once or via a group of purchaser provider agents
Communicating civilly with clients by means of telephone, email, letter and face-to-face
Handling purchaser complaints or any predominant incidents.
Keeping correct data of discussions or correspondence with customers
Setting up and supplying usernames and passwords for customers
Assisting clients thru the setup technique and coaching clients on the distinct facets of the system
Maintain a deep information of Fidelity Secure Drive’s merchandise and offerings and maintain up to date with changes
Address any issues/disputes from clients or consumers as rapidly and correctly as possible
Assist the group with adhoc tasks.
Minimum skills and experience:
Matric / Grade 12
Excellent verbal and written conversation skills
Computer Literate (MS Office, Excel, PowerPoint)
Great interpersonal skills
Prior ride in Telematics advantageous
High organisational abilities and capability to control a range of tasks at the equal time
Ability to prioritise very own workload
Must be Detail orientated
Attributes:
Patience
Attentiveness
Assertiveness
Clear verbal exchange skills
Ability to use wonderful language
Action orientated
Time Management
Planning and Organizing
Great work ethic and a willingness to do what wishes to be done
Attention to detail
Problem Solving
Analytical
Be satisfied with working in a quick paced and pressurised environment
We reserve the proper no longer to make an appointment to any marketed position. Whilst desire is given to present personnel at all instances and the preference made is only on merit, Historically Disadvantaged Candidates and Black Female Candidates are motivated and supported in the FSG team.
Fidelity Services Group (Pty) Ltd helps international honest exercise and commercial enterprise ethics on non-stop improvement of our human capital as the key useful resource to our success in the markets in which we participate.
Should you no longer be contacted concerning this function inside 10 working days from the closing date, please regard your software as unsuccessful.