SALARY: R376 596 per annum (Level 09) (basic salary)
CENTRE: Mthatha Regional Office
REQUIREMENTS: An gorgeous three 12 months National Diploma/Degree (at least 360 credits) with 4 (4) years’ ride in the purchaser family members administration surroundings with two years in a supervisory role. Computer literacy that would encompass a proper working expertise of Microsoft Office products, particularly Microsoft Excel and Word. A legitimate driver’s license is mandatory, at least two years historic (a licensed replica ought to be connected to the application). Proficiency in English and the potential to talk any of the different authentic languages spoken in the province the place making use of will serve as an advantage. Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF merchandise and services. Geographic know-how of the region. Knowledge of two indigenous languages spoken in the region. Analytical. Customer relations. Problem solving. Ability to speak at all levels. Presentation skills. Customer oriented. Outgoing personality. Ability to construct robust network relationships. Work in a team.The functions of men and women presently dwelling in Eastern Cape may additionally acquire preference.
DUTIES: The incumbent will be accountable for a broad range of duties which consists of however are now not restricted to the following: Supervise high-quality operations administration inside the office: Implement and keep an operational annual overall performance graph complemented by way of motion plans for provider shipping in the provincial offices. Provide inputs and recommendation on coverage improvement and make sure the tremendous implementation thereof. Ensure advantageous workflow and potential planning. Implement and evaluation all tactics to make certain accuracy and effectivity in operations execution. Implement the Batho Pele Principles inside the branch/provincial workplace in all interactions with inside and exterior customers. Provide enter to the provincial supervisor to allow success of operational GPAA strategic objectives. Implement, interpret and control statistical facts on carrier standards. Implement great assurance and facts fine techniques and actions. Implementation of wellknown Operating Procedures. Implement a hazard administration record on chance in accordance to the required format. Generate and post reviews precisely and timeously. Inform the provincial supervisor about work progress, troubles and corrective measures applied. Track, unravel and boost delays on the price process. Supervise provincial carrier channels (mobile, stroll in centre, provincial electronic mail enquiries). Support the improvement and implementation of non-stop enchancment of consumer relations. Ensure client delight surveys are conducted. Physically make sure inspection and habits workplace primarily based auditing of procedures. Ensure compliance to audit findings. Provide administrative guide in compliance to SHERQ. Attend to queries and complaints from stakeholders/clients. Implement nice assurance and information great techniques and actions. Implement and keep interior manipulate methods for the section: Recommend interior methods and methods which will enhance high-quality and effectivity of the part and make sure adherence. Research trendy traits and traits referring to to the section, recommending plans to enhance provider shipping to the manager. Provide records for administration boards inside GPAA, contributing correct small print to allow sound selection making. Ensure profitable implementation of the machine and system enhancement, updates and amendments inside the office. Maintain relationships with all applicable stakeholders/clients to assist provider delivery: Maintain partnerships with a number inside and external stakeholders/clients in order to beautify carrier shipping in line with GPAA strategic objective. Ensure that a range of stakeholders/clients enquiries or complaints are directed to applicable officers for resolution. Coordinate, aid and song the resolutions of a number stakeholders/clients enquiries and complaints. Coordinate administrative aid at outreach initiatives. Manage and improvement of staff: Manage the overall performance of the unit which includes coaching, mentoring and take corrective motion (including disciplinary action) the place required, advance overall performance requirements and consider groups and individuals. Monitor team of workers related to human useful resource such as leave, recruitment and grievances (keeping records). Compile the work plans for the area together with the consolidation of operational plans into the directorate’s standard work plan.
ENQUIRIES:
Application enquiries Tel No: (012) 811 1900.
Other enquiries: Felicia Mahlaba on Tel No: (012) 319 1455
APPLICATIONS: It is obligatory to e-mail your utility with the applicable aiding documentation to gpaa10@ursonline.co.za quoting the reference range in the concern heading of the e-mail NOTE: # Disclaimer in the course of COVID-19 lockdown stages: Take observe of the new necessities related to a new Z83 high quality 1 January 2021 as per the DPSA regulations. (Information contained in the footer).. Ensure to certify all assisting files on Level 1 and two of National Lockdown. Interviews will/may be performed by using a digital medium which will be mentioned with every shortlisted applicant. The applicant ought to have the imperative information and gear for this purpose. Correspondence will solely be carried out with the short- listed candidates.
If you have now not been contacted inside three (3) months after the closing date of this advertisement, please take delivery of that your utility used to be unsuccessful