SALARY: R376 596 per annum (Level 09) (basic salary)
CENTRE: Mthatha Regional Office 15
REQUIREMENTS: An fantastic three 12 months National Diploma/Degree (at least 360 credits) with 4 (4) years’ trip in the customer family members administration surroundings with two years in a supervisory role. Computer literacy that would consist of a top working know-how of Microsoft Office products, particularly Microsoft Excel and Word. A legitimate driver’s license is mandatory, at least two years historic (a licensed replica should be connected to the application). Proficiency in English and the capability to talk any of the different legitimate languages spoken in the province the place making use of will serve as an advantage. Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF products and services. Geographic expertise of the region. Knowledge of two indigenous languages spoken in the region. Analytical. Customer relations. Problem solving. Ability to talk at all levels. Presentation skills. Customer oriented. Outgoing personality. Ability to construct sturdy community relationships. Work in a team.The purposes of people presently living in Eastern Cape may also get hold of preference.
DUTIES: The incumbent will be accountable for a large range of duties which consists of however are no longer restricted to the following: Supervise wonderful operations administration inside the office: Implement and preserve an operational annual overall performance layout complemented through motion plans for carrier transport in the provincial offices. Provide inputs and recommendation on coverage improvement and make certain the high-quality implementation thereof. Ensure nice workflow and potential planning. Implement and assessment all approaches to make certain accuracy and effectivity in operations execution. Implement the Batho Pele Principles inside the branch/provincial workplace in all interactions with inside and exterior customers. Provide enter to the provincial supervisor to allow success of operational GPAA strategic objectives. Implement, interpret and control statistical facts on provider standards. Implement pleasant assurance and statistics fine techniques and actions. Implementation of wellknown Operating Procedures. Implement a danger administration record on hazard in accordance to the required format. Generate and put up reviews precisely and timeously. Inform the provincial supervisor about work progress, issues and corrective measures applied. Track, unravel and boost delays on the charge process. Supervise provincial carrier channels (mobile, stroll in centre, provincial e mail enquiries). Support the improvement and implementation of non-stop enchancment of consumer relations. Ensure consumer pleasure surveys are conducted. Physically make certain inspection and habits workplace based totally auditing of procedures. Ensure compliance to audit findings. Provide administrative assist in compliance to SHERQ. Attend to queries and complaints from stakeholders/clients. Implement excellent assurance and records first-rate techniques and actions. Implement and preserve inner manage tactics for the section: Recommend inner strategies and strategies which will enhance wonderful and effectivity of the area and make certain adherence. Research today’s traits and tendencies bearing on to the section, recommending plans to enhance carrier shipping to the manager. Provide statistics for administration boards inside GPAA, contributing correct important points to allow sound selection making. Ensure profitable implementation of the gadget and technique enhancement, updates and amendments inside the office. Maintain relationships with all applicable stakeholders/clients to guide provider delivery: Maintain partnerships with a range of inside and exterior stakeholders/clients in order to beautify carrier transport in line with GPAA strategic objective. Ensure that a number stakeholders/clients enquiries or complaints are directed to applicable officers for resolution. Coordinate, help and music the resolutions of quite a number stakeholders/clients enquiries and complaints. Coordinate administrative help at outreach initiatives. Manage and improvement of staff: Manage the overall performance of the unit which entails coaching, mentoring and take corrective motion (including disciplinary action) the place required, strengthen overall performance requirements and consider groups and individuals. Monitor personnel concerning human useful resource such as leave, recruitment and grievances (keeping records). Compile the work plans for the part consisting of the consolidation of operational plans into the directorate’s normal work plan.
ENQUIRIES: Application enquiries Tel No: (012) 811 1900. Other enquiries: Felicia Mahlaba on Tel No: (012) 319 1455 APPLICATIONS: It is obligatory to electronic mail your software with the applicable aiding documentation to gpaa10@ursonline.co.za quoting the reference wide variety in the concern heading of the e-mail